Codes of Conduct & Guidelines 4 of 5

4. Guidelines for dealing with incidents and accidents


Stay calm but act swiftly and observe the situation. Is there danger of further injuries? Listen to what the injured person is saying.

Alert the qualified First Aider who should take appropriate action for minor injuries. In the event of an injury requiring specialist treatment, call the emergency services - 999. See other numbers for none emergencies below.

Deal with the rest of the group and ensure that they are adequately supervised and safe.

Do not move someone with major injuries. Wait for the emergency medics.

Contact the injured person's parent/carer/guardian.

Complete an Incident/Accident Report Form.

Other Numbers you can call
- In an emergency always dial 999
- 101 is the new national phone number to contact your local police, any time it isn't 999. 101 is available 24 hours a day, 7 days a week
- 111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and parts of Wales. ... NHS Direct Wales started a phased roll-out of a similar 111 service in late 2016.

Local Facilities :_
- St Peter’s Hospital : at Guildford Rd, Lyne, Chertsey KT16 0PZ (24 Hour)
Phone: 01932 872000 5.7 miles away
- Ashford walk in : at London Rd, Stanwell, Ashford TW15 3FE (8-7:30 all week)
Phone: 01784 884000 4 miles away
- Walton Walk in : at Rodney Rd, Walton-on-Thames KT12 3LD (8:30-6:30 Mon-Fri)
Phone: 01932 414205 2.1 miles away